Cancellation Policy

Overview

You can cancel any Múna order at no cost until it ships. Once the courier has collected it, we can only try to stop it in transit, and you can still return it under our 7-day return policy.

This policy applies to every customer and every order placed on www.muna.co.in, in India and internationally. It is operated by Chetia Saikia LLP (trading as Múna) and should be read with our Refund Policy, Shipping Policy and Terms of Service.

Cancelling before dispatch

You can cancel for free at any time before your order ships. We process orders quickly and your shipping email may arrive within minutes, but you can still cancel until the courier has collected your parcel. Please contact us as soon as possible.

• Your order counts as dispatched once the courier has collected it and the first tracking scan appears, not when the shipping email is sent.
• No cancellation fee is charged for orders cancelled before dispatch.
• Your cancellation is final only when we confirm it to you in writing. If the courier collects your parcel before we confirm, the cancellation cannot be completed and the return policy applies instead.

After dispatch or delivery

Once the courier has collected your parcel, it cannot be cancelled outright. If it is still in transit, write to us straight away and we will ask the courier to stop or return it, where possible. If it comes back to us, we refund you in full to your original payment method, less any return shipping cost charged by the courier. Otherwise, you can return it after delivery. Delivery usually takes 3 to 5 business days in metro cities and 5 to 7 business days in the rest of India.

Once your order arrives, you have 7 days from receipt to request a return. To qualify, the bag must be unworn or unused, undamaged, in its original packaging and have its original tags attached. Return shipping is paid by the customer, as set out in our Refund Policy. If your item arrives defective, damaged or incorrect, contact us immediately so we can make it right.

How to cancel

Email support@muna.co.in with the subject line "Cancel order" and include:

1. Your order number
2. The name and email address used at checkout
3. The item or items you want to cancel, if only part of the order

We will reply to confirm whether your order was cancelled in time. If you do not hear back within 1 business day, please write to us again.

Refunds for cancelled orders

If you paid online, we refund the full amount you paid to your original payment method within 5 to 7 business days of confirming the cancellation. Your bank or card issuer may take additional time to post the refund to your account.

Because shipping is free, no shipping charge is deducted from a cancelled order.

Cancellations by Múna

We may cancel an order, in whole or in part, and will refund you in full to your original payment method within 5 to 7 business days. Reasons include:

• The item is out of stock or cannot be fulfilled.
• The price or product details were listed incorrectly.
• Payment could not be verified or was not completed.
• The delivery address is incomplete, incorrect or cannot be served.
• The order appears to be placed by a dealer, reseller or distributor, which our Terms of Service allow us to limit or refuse.

We will try to tell you by the email, phone number or billing address given at checkout.

Failed deliveries and refused parcels

Refusing a parcel at the door, or being unavailable for delivery, is not a cancellation. Please contact us before refusing a delivery so we can guide you. A shipped order that comes back to us undelivered is handled under the Refund Policy, and any return shipping cost is deducted from the refund.

Changes, governing law and contact

We may update this policy by posting the new version on our website. The version in force when you place an order applies to that order.

This policy is governed by the laws of India, and the courts of Bengaluru, Karnataka have jurisdiction.

Questions about cancellations: support@muna.co.in